Within these Terms and Conditions:

• "We", "Us", "Our(s)" refers to Soukhya.Health ;
• "Member", "Member", "Client" includes all beneficiaries;
• "You", "Yours", "Yourself" encompasses you as a member of this Website, individuals registering for Services for a beneficiary, and / or the beneficiaries themselves;
• "Service/Services" are delineated as the services outlined on the Website and the services engaged by you from Soukhya.Health from time to time;
• "Supplier", “Service Provider” includes all third-party vendors engaged by Soukhya.Health on your behalf to carry out Services at your request, encompassing company officers, employees, agents, and subcontractors.
• "Agreement" refers to these Terms and Conditions of Soukhya.Health's use, including the Privacy Policy and Disclaimers, as well as any special terms and conditions agreed upon in writing between Soukhya.Health and its members.
• "Terms & Conditions" or “T&C” refers to these terms and conditions outlined in this document, along with the Privacy Policy and Disclaimers, as well as any special terms and conditions agreed upon in writing between Soukhya.Health and its members.
• "Website" refers to www. Soukhya.Health , including all its webpages, mobile application, and member web portal.
• "IK" refers to "Immediate kin".

• By registering/signup with Soukhya.Health , creating an account, and using the Services, users become members of Soukhya.Health. Use of this Website is restricted to individuals eligible to form legally binding contracts under applicable law, excluding those deemed incompetent to contract under the Indian Contract Act, 1872, such as individuals below the age of eighteen (18) years, undischarged insolvents, etc. Members are obliged to provide accurate, complete, and current information about themselves and beneficiaries at all times.
• Members contacting Soukhya.Health via chat, the contact us page, or any call-to-action forms on www. Soukhya.Health consent to receive Feedback Calls, Sales Calls, and promotional content. Registered customers using Soukhya.Health services acknowledge this consent. They also permit Soukhya.Health to use their registered phone number for WhatsApp Communications, including alerts and transaction updates. Furthermore, members authorize Soukhya.Health to utilize their testimonial pictures, and videos for marketing across various platforms. All the T&C applicable to the member are equally applicable and binding on its beneficiaries.

• You are accountable for safeguarding your password and all activities under it, whether through our Service or a third-party Service linked to Soukhya.Health. Do not disclose your password or any other confidential information to third parties. Notify us immediately of any security breaches or unauthorized account use. Soukhya.Health is not liable / responsible for any data loss resulting from member negligence in password management, account and data protection.

• Planned Surgeries
• Airport/Station Transfers
• Monthly Doctor Home Visits
• Doctor Appointments Arrangement
• Diagnostic Test Arrangements
• Medicine Delivery Services
• Pre and Post-Hospitalization Assistance
• Health Records Maintenance
• Scheduled Check-ups and Tests
• Real-time Updates
• Insurance Management
• Second Opinion Assistance
• Personalized Diet Chart Plans
• Ambulance Assistance
• Health Check-up Arrangement
• Diagnostics at Doorstep
• Specialized treatment Care arrangement
• Dental Care Arrangement
• Vision Care Arrangement
• Home Nursing Services
• Pain Management Assistance
• Geriatric Healthcare Planning and Monitoring
• Homeopathy and Ayurvedic Care

A.The Subscription Plan's Service starts within 72 hours of payment, prompting a Soukhya.Health team call to confirm elder details. The Service start Date activates Services upon confirming provision details, followed by written confirmation. Membership necessitates registration details provided to Soukhya.Health under T&C, which the Member unconditionally accepts. In cases of Member incapacity, Immediate kin assumes responsibilities, empowered to make decisions, including healthcare, on the Member's behalf. Soukhya.Health is authorized to utilize Your and the beneficiary's information for fulfilling its ongoing obligations. Soukhya.Health reserves the right to suspend the Services at any time if there is a breach of the T&C by the Member, their immediate kin, or any family members.

B.You can submit your request via Telephone or Email,. Before placing any Service order, carefully review its description and agree to the included conditions. If Soukhya.Health cannot handle a request, it will notify the member promptly. The member agrees not to engage third-party service providers without prior notification to Soukhya.Health.

C.The member acknowledges that services are limited to the Home limits, defined as within city boundaries from the member's address at the Service start date. Services will be delivered at the residential address provided during registration and within the designated Home Limits. For services beyond these limits, the member must notify us at least 48 hours in advance. We will confirm if services can be provided in the specified area, subject to availability. We are not liable for the unavailability of services beyond the specified area. The member commits to promptly report any alterations/modifications sought in the services rendered by Soukhya.Health's service providers accessed through Soukhya.Health.

D.The member undertakes to promptly notify Soukhya.Health of any alterations or modifications required in the Services offered by Soukhya.Health's Service providers through Soukhya.Health. Additionally, the member acknowledges the obligation to reimburse all expenses incurred by Soukhya.Health , beyond the booking and registration charges for individual or packaged Services, unless mutually agreed upon otherwise.

.A The member acknowledges that they use the services at their own risk and discretion, being solely responsible for providing accurate and complete information, including medical history and updates. We do not authenticate or verify medical records but may maintain records of the member's clinical history. The member agrees to comply with all instructions provided by us. The safety of our team members rendering services at the member's house is the member's responsibility. Our services are subject to various conditions, including weather, city civic conditions, and Force Majeure events beyond our control.

B. The Member assumes responsibility for safeguarding personal property, money, and valuables. Additionally, they agree to provide basic necessities for Attendants / Nurses, including food, water, and sanitation facilities. The Member must conduct police verification for Attendants/Nurses and supply necessary supplies and equipment. Attendants cannot administer medications, and the Member must report communicable diseases promptly. They indemnify Soukhya.Health against negligence and ensure respectful behavior towards team members. Any harm caused to team members or Soukhya.Health's property due to Member or their immediate family and friends actions is the Member's liability. Members must comply with laws and regulations and acknowledge Soukhya.Health's non-liability for losses. These terms are governed by Indian law.

We, as Soukhya.Health , reserve the right to terminate membership at our discretion, with or without cause, providing 7 (Seven) days advance written notice to the Member. We may also withhold Services or terminate membership if the Member breaches these T&C, rules, or instructions, and fails to rectify the issue within the given timeline. Furthermore, we reserve the right to terminate membership immediately if the Member breaches clause 7 entirely or provides misrepresentations regarding Medical history or resources. Additionally, we may cease Services if We/Our team members /Attendants/Nurses cannot provide care due to undisclosed communicable diseases like COVID-19. Termination does not exempt You from paying for already booked Services or negate any existing liabilities. Upon termination, You lose access to the Website and all services will terminate, and all terms, indemnities, disclaimers, and liability limitations remain in effect.

B. Termination by Member: A Member has the right to terminate their membership at any time during the first month of the services rendered. However, after the first month, Soukhya.Health enforces a strict no refund policy. If Soukhya.Health is unable to deliver the services as per the Membership plan and the Member cancels, Soukhya.Health may refund the subscription amount on a pro-rata basis, subject to mutual agreement, within 30 days of the written cancellation notification.

10. CESSATION OF MEMBERSHIP- NON RENEWAL/DEATH/TERMINATION

A CESSATION OF MEMBERSHIP a) Non-renewal: Membership ends if not renewed before the Term expires. Services continue if renewed for the agreed period.
B. Death: Membership ends automatically upon the Member's death. Charges apply until Services end. For all membership plans for couple , if two Members reside in one household, Services continue for the surviving Member until Agreement termination or their death.
C. CONSEQUENCES OF TERMINATION No Services provided post-termination.

A. As a subcriber, you acknowledge our commitment to providing Services in good faith, ensuring safety and suitability. However, we disclaim liability for direct, indirect, or incidental damages. We're not accountable for harm, loss of health, property, or life from actions not attributable to us, our team, affiliates, or partners. In case of liability, our responsibility is limited to the amount paid by you for the membership plan selected by you, deducted by the value of services provided until the liability arose.

B. Your contractual agreement for Services is directly with the relevant Supplier/Service Provider. Therefore, all your rights and remedies must be pursued solely against them. Soukhya.Health absolves itself of liability for actions or oversights of Suppliers/Service Providers, disclaiming responsibility for any resulting losses.

C. Soukhya.Health is not liable for delays or failures beyond its reasonable control.

D.Inaccuracies or mistakes by You leading to inconvenience or delay do not render Soukhya.Health liable, and losses incurred may be claimed from You.

E. This clause remains effective post-membership termination or Service conclusion.

• By opting for membership plans offered by the Company (unless explicitly declined), you acknowledge acceptance of the Privacy Policy and grant explicit consent to our collection, use, disclosure, and retention of your information as outlined herein. Should you disagree with this Privacy Policy or our handling of your data, you have the option to abstain from submitting any personal information to us. If you choose to revoke your consent, you can request the removal of your data by contacting us at support@ Soukhya.Health . However, failure to provide personal information or consent may lead to the Company not being able to provide or withdrawing services, and the Company shall not be held liable for any resulting damages, claims, or loss.
• The scope of this Privacy Policy encompasses Personal Information and sensitive personal data or information obtained directly from the User or through the Company’s online portals and electronic communications. It also includes any data collected by the Company’s server from the User’s browser. The objective is to inform Users about the collection and processing of their personal data, offering pertinent details and establishing access conditions. The data collected by us falls into two main categories: Personal Information and non-personal or technical data. Personal Information encompasses identity details like name, age, sex, contact information such as addresses and phone numbers, email addresses, and health-related data including medical records and history. Additionally, we gather non-personal and technical data from third-party sources, platforms, and channels, which may include details provided under account settings. Furthermore, we access data from third-party sources and platforms, including demographic details, advertisement interaction data, and unique identifiers. The collected Information serves various purposes, including analysis, administration, enhancement, and personalization of Company services, along with compliance with relevant laws. We refrain from disclosing customer Information for cross-selling and may share it with affiliates and contracted service providers, with opt-out options available. We are not medical professionals and will not evaluate the information that you provide to us and will not advise you based on the information that you submit or arrange to have provided to us.
• We employ reasonable technical and organizational measures to protect the information received; however, we cannot guarantee 100% security of transmitted information, and Users acknowledge the risks associated with sharing information online. Personal Information will be retained as permitted by law, and in some cases, even after termination or expiry of membership for legal, regulatory, or dispute resolution purposes. Users are responsible for maintaining accurate Personal Information, and changes can be made by logging into Your account and editing the information.
• Users may review, update, correct, or delete personal information by contacting us at support@ Soukhya.Health . We will take reasonable steps to accurately record and update personal information upon request. Users may also request deletion or correction of inaccurate or irrelevant information. Upon closing their account, users may retain or de-identify information as permitted by law.
• Our website features links to other websites, and while we facilitate access to these linked sites, we do not endorse their products or services. We bear no responsibility for the privacy practices or content of these linked sites and expressly disclaim all liability associated with your use of them. We strongly recommend reviewing the privacy statements on those sites to comprehend their policies regarding the use and disclosure of personal information.
• The website may use cookies to provide a personalized browsing experience. Users agree to the placement of these cookies but may disable/delete them through device/browser settings.
• You agree to indemnify, defend, and hold us, our partners, lawyers, staff, and affiliates harmless from any suit, dispute, actions, damages, costs, liability, loss, claim, and expense, including reasonable lawyer's fees, related to your violation of this Agreement or use of the Site and expenses arising from this Privacy Policy or Information use.
• Disclaimer : The information and services provided may contain bugs, errors, problems, or other limitations. We and our affiliated parties bear no liability whatsoever for your use of any information or service. Specifically, we and our affiliated parties are not liable for any indirect, special, incidental, or consequential damages, including damages for loss of business, loss of profits, litigation, or similar, whether based on breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise, even if advised of the possibility of such damages. The exclusion of damages outlined above is a fundamental element of the agreement between us and you. This site and the information provided would not be offered without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation, or guarantee not expressly stated in this agreement.
• The Site may contain information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise should not be relied upon as being provided or endorsed by us.
• 10. We reserve the right to make changes to this Privacy Policy at any time. Users are encouraged to review the App periodically for any changes.

This Privacy Policy is governed by the laws of India, and the courts at Hyderabad, Telangana, shall have exclusive jurisdiction.